Price List - June 2021

Scroll to the bottom of the page for Terms and Conditions.

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Terms and Conditions

 

COVID-19

  • It is your responsibility to let me know immediately if you are unwell, have been told to isolate, have travelled to an at risk zone or country or have been in contact with someone who has tested positive for COVID-19 or has symptoms.

  • You will be sent an email 48 hours before your appointment a COVID-19 screening form which will need to be completed before your visit.

  • Should you feel unwell before your appointment or be told to isolate via Track & Trace, please call or send me a message immediately.

  • Please wear a face mask/covering upon entering the building. 

  • Please wash or sanitise your hands on arrival - do not wear gloves. 

  • Please attend your appointment alone.

  • If your treatment cannot go ahead due to COVID-19 lockdowns, your booking fee will be retained to secure a priority appointment upon reopening. 

Bookings and Appointments

  • The online booking facility works by showing the next available appointment based on the length of the treatment.

  • The online booking system requires a 30% booking fee. This is to secure your appointment.

  • Consultations are £15. They show on the booking system as £50 total. This is to allow for the payment of £15 (30% of the total of £50) to be taken. You will NOT be charged £50. Consultation appointments will give you the opportunity to learn more about your skin, and include a full Bespoke Skin Care Plan which will be emailed to you.

  • Appointments are NOT confirmed until you have received an email confirmation from SetMore.

  • Availability changes dynamically as and when bookings are made or cancelled by clients.

  • It is your responsibility to ensure that you have made your booking and payment correctly.

  • Prior to your appointment, I will email a consultation form and COVID screening form for which you need to complete before your appointment. 

  • All treatments will only be carried out after a full consultation immediately before to discuss your suitability. The consultation can include, but is not limited to: medical/surgical history, current medication, allergies, food/diet discussion, skin concerns, current skin regime.

  • Please note that I will not carry out any treatment if I deem you to be unsuitable for the requested treatment, and I reserve my right as a professional to refuse treatment and discuss with you an alternative treatment. The alternative treatment may be carried out after the consultation or a follow up appointment can be arranged for a future date. 

  • To avoid disappointment I strongly suggest you book your appointments 2-3 weeks in advance to get your desired slot.

Cancellations

  • I have a strict 24 hour cancellation and rescheduling policy in order to accommodate the high demand of appointments.

  • I am happy to cancel or reschedule appointments, providing I have at least 24 hours notice. Booking fees will be refunded if this 24 hours notice is given.

  • If you do not let me know within 24 hours of your appointment that you need to cancel or reschedule, you will forfeit your 30% booking fee.

  • Clients arriving more than 15 minutes late for their appointments will risk losing their appointment and the 30% booking fee. In the event of a late arrival, I may not be able to carry out the complete treatment, you will be offered a shorter alternative treatment (if suitable).

 

Age Restriction

  • You must be aged 18 years old or over to undergo any treatment due to insurance purposes.

 

Payments

  • All payments must be paid prior to your appointment OR immediately after your treatment. Payments can be made in EXACT cash, bank transfer or card payment.

 

Children

  • For health and safety reasons and in keeping with social distancing, please do not bring any children with you to your treatment. There will be medical/clinical equipment nearby and as treatments are 60 minutes or more, there will be no appropriate adult to supervise them.

Refund policy – Products

  • I cannot give refunds on any products sold to due to personal hygiene and health and safety reasons. If there is a fault with the product, I can send it back to the manufacturer for review.

 

Refund policy – Services

  • I carry out all treatments and consultations myself. I am a qualified and registered nurse by background.

  • If you have had a treatment that you are unsatisfied with, please bring it to the attention of myself no later than 48 hours after your appointment. There are no refunds on any treatments, however I will look into your concerns immediately and try to resolve the matter as quickly as possible.

 

Clinic Etiquette

  • Please arrive at your appointment on time so you can wash/sanitise your hands and have a sit down.

  • Please refrain from talking on your mobile phone unless it is an urgent matter.

  • Rudeness, use of profanity and offensive behaviour will not be tolerated, whether it be in person or via phone/email/messaging. I expect you to treat me with respect and how you would like to be treated. 

  • The clinic is a safe, friendly environment and I take this very seriously.

  • You will receive an immediate lifetime ban if found to be abusive and your treatment will be cancelled. Police will be also be informed. 

These terms and conditions are subject to change and you will be informed of any changes if necessary.

Thank you for your continued understanding and support.